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Also consult our Frequently Asked Questions to find our answers to the most frequently asked questions.
I want to add an article to my order.
We cannot modify an existing order. If you paid by credit card via CIC Monetico, Bancontact or iDeal and your order has not yet been shipped, we can still cancel the order and refund your payment. Then you can place a new order by adding the additional items. If you paid for your order by bank transfer, unfortunately we can no longer cancel and refund your order. In this specific case, it is not possible to add articles. Please note that adding items may delay the shipment of your order by 1 day.
I would like to receive an invoice for my order.
Your invoice is sent by email in PDF format within a maximum of 10 days after receipt of payment. After about 10 days, the invoice can be downloaded from the customer area of our website: "My account -> My orders". Please contact us if you need the invoice sooner.
I would like to receive a free sample of one of your products.
We do not send out free samples . You can order items on our website in small quantities. If the goods do not suit you, we will send you a return label. We will pay the return shipping costs, and the original shipping costs will be refunded.