You have a question ?
Also consult our Frequently Asked Questions to find our answers to the most frequently asked questions.
I want to add an article to my order.
We cannot modify an existing order. If you paid by credit card via CM-CIC or PayPal and your order has not yet been shipped, we can still cancel the order and refund your payment. Then you can place a new order by adding the additional items. If you paid for your order by bank transfer, unfortunately we can no longer cancel and refund your order. In this specific case, it is not possible to add articles. Please note that adding items may delay the shipment of your order by 1 day.
I would like to receive an invoice for my order.
Your invoice is sent by email in PDF format within a maximum period of six weeks after receipt of payment (no later than the 15th of the month following the month of the order, according to Belgian legislation). The invoice cannot be downloaded from the site. Please contact us if you need the invoice sooner.
I would like to receive a free sample of one of your products.
We do not ship a free sample but we do offer a sample pack of exterior pockets for LP / 78T in our shop that you can order. In the case of cardboard sleeves or packaging, etc., you can order these items on our site in small quantities. If the goods do not suit you, we will send you a return label. The return costs are then our responsibility, the initial shipping costs are also reimbursed.