Shipping & Return

Last update: 09-04-2022

Shipping and delivery times


We make effort to ship your order within 24 business hours, often the same day. We do not ship on weekends. Your package is presented to you during office hours at home or at your workplace. Insurance up to 500.00 Euro is included. In case of absence, the driver will leave you a card. You can then make a new appointment so that the package is presented to you again. To facilitate delivery, you can have your package delivered to your workplace, family or friends. For orders with a total weight of less than 20 kg (excluding bulky items such as record mailers and boxes, etc.) you can opt for delivery to a DPD, UPS et GLS Parcel Shop, where you can collect the parcel when it suits you.

IF I AM NOT SATISFIED WITH MY PURCHASE, WHAT SHOULD I DO?


You have 14 days to return the product. We will refund the goods (if they are in their original condition) within 14 days, using the same payment method you used for the original transaction. We will pay for the return postage (except for non-EU customers, they pay the return-costs themselves). To return the goods please contact us. We will send you a label by email that you can cut and paste onto the package. You can then take the parcel to a DPD Parcelshop near you.

Delivery costs


France / Belgique / Luxembourg : Please visit this page (French)
Nederland / België : Please visit this page (Dutch)


Germany (DPD, GLS or UPS)
Prices (net without VAT) depending on order amount

  • Below 20,00 € : 11,49 € 
  • 20,00 - 130,00 € : 8,18 € 
  • 130,00 - 300,00 € : 5,70 € 
  • UPS Home Delivery : 6,00 € supplement
  • Free from 300,00 €
    (except UPS Home Delivery)

For all countries below : prices (net without VAT) depending on order weight


Austria / Denmark / Ireland / Northern Ireland / Portugal / Spain 

  • Below 30 kg : 14,00 €
  • 30 - 55 kg : 25,00 €
  • 55 - 80 kg : 38,00 €
  • 80 - 300 kg : 49,00 €

Italy

  • Below 30 kg : 13,00 €
  • 30 - 55 kg : 23,00 €
  • 55 - 80 kg : 34,00 €
  • 80 - 300 kg : 42,00 €
  • UPS Home Delivery : 6,00 € supplement

Bulgaria, Croatia / Czech Rep./ Estonia / Finland / Hungary / Latvia / Lithuania / Poland / Romania / Slovakia / Slovenia / Sweden

  • Below 30 kg : 17,00 €
  • 30 - 55 kg : 29,00 €
  • 55 - 80 kg : 46,00 €
  • 80 - 300 kg : 59,00 €

United Kingdom (except Northern Ireland) (UPS only)
On our site, you pay the net prices excluding Belgian VAT. However, the deliverer will ask you to pay UK VAT and eventual import duties.

  • Below 30 kg : € 15,00 
  • 30 - 55 kg : € 25,00 
  • 55 - 75 kg : € 39,00
  • 75 - 100 kg : € 49,00 
  • 100 - 150 kg : € 59,00 

Switzerland / Norway 
We do not send to Switzerland and Norway 


Greece

  • Below 30 kg : 19,00 €
  • 30 - 55 kg : 35,00 €
  • 55 - 80 kg : 59,00 €
  • 80 - 300 kg : 89,00 €